BDBL, Bhutan


Ugyen Dhendup

Officiating Managing Director, Bhutan Development Bank Limited (BDBL)

Bhutan Development Bank Limited (BDBL) is one of the prominent domestic development banks functioning in Bhutan. The objective of our endeavor is to promote the Agriculture, Industrial and Commercial development of economy of Bhutan. With the vision of being strong, dependable, and a highly customer focused bank, we have acquired Southtech Ascend Banking software in 2005. Our operations are now totally automated, secured and transparent. In addition, this core banking system provided an ideal platform for us to run our microcredit and banking approach systematically.

Southtech Ascend Banking system enabled us to redefine our customer experience. The solution helped us to outreach farmers banking in rural areas, to run nation-wide lending and financing program with distinctive competitive advantage. Lack of internet support could not fail our banking operations rather the unique on-line and off-line operational functionality made Ascend Banking an attractive option for BDBL.

We were thoroughly satisfied with the implementation process of the software. Southtech team was attentive, devoted and extremely time-sensitive in carrying out the implementation process. We went through the implementation process twice. The first implementation was completed in 2007 and the latter one was completed in 2011 when we upgraded the product. In these 11 years, Southtech has turned out to be the ideal partner in our digital transformation journey.